This document sets out the shipping policy that applies to customers that make a purchase at https://lambzydecor.com. If you have any questions, please contact our customer service team on sales@lambzydecor.com
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
Returns & Exchanges: 30-day money-back guarantee from delivery date. Choose between a full refund or exchange. Eligibility Criteria: Return or exchange items in original, unused condition with tags, packaging, and order receipt within 30 days of delivery. Simple Return Process: Contact us, get your Return Authorization Number, and send the item back. We guide you through every step! Quick Refunds: We process refunds swiftly to the original payment method once we inspect the returned item. Received a Damaged Item?: Contact us within 7 days. We'll arrange a replacement or refund and may ask for a photo to understand the issue. For items bought elsewhere other than LambzyLLC's official site, please refer to the retailer's return policy. Questions? Our team is here to help! Thank you for trusting LambzyLLC.Our Hassle-Free Return Policy
Faux sheepskin is made from synthetic materials designed to mimic the feel and appearance of real sheepskin, while genuine sheepskin is the natural hide of a sheep with the wool still attached. For genuine sheepskin, it's best to hand or spot clean with a mild detergent. Avoid direct sunlight to prevent the color from fading and the material from drying out. For faux sheepskin, follow the care instructions provided, which may allow for machine washing. Yes, our real sheepskin products are ethically sourced, adhering to the highest standards of animal welfare. We believe in responsible sourcing and manufacturing. Yes, customer satisfaction is our priority. Please refer to our return and exchange policy for detailed information on the process and conditions. Unless noted otherwise, we ship all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order. Currently, we only ship within the US. However, we are constantly expanding our services, so stay tuned for updates regarding international shipping.Frequently Asked Questions
What's the difference between faux and genuine sheepskin?
How do I care for my sheepskin rug?
Are your sheepskin products ethically sourced?
Can I return or exchange a product if I'm not satisfied?
How long does shipping usually take?
Do you offer international shipping?
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